Every Client must know this.
Is the artwork our property once paid for?
No, not the actual artwork files unless agreed upon in agreement. However, all approved images and high-resolution images are 100% yours once the project is fully complete and paid for.
Is the artwork for my logo something from Microsoft clipart?
NO, we create and draw artwork from inspiration given in our meeting and style review.
How will I receive my design project once it is finished?
A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on dropbox, or through email. We also keep a copy of your project on file for later updates or should you lose your copy.
Do I get a vector file for my logo once created?
YES, you get EPS (vector), jpeg, png, and a word file that works like clipart. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for websites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.
How do I check on the progress of my logo job during design process?
Once deposit is received, normal turnaround for logo design is 14 days. We present the logos to the client at the black and white stage, then again at colour stage, and wait for final approval before we save out all the files for you. The client logo files are their artwork and we are up front about this part of the process. We do save your work in case you lose the files or need them sent again.
What is the client’s involvement in the design process?
As a non-agency, we listen to our clients from the start. We encourage the client to bring in any samples, colour combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colours and fonts before work continues. Once the design project is ready for print we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.
I need something designed yesterday. Can you help me?
We can usually accommodate your rush job depending on how full our production schedule is however, a rush fee may be added. Call us to find out.